• Last updated: [21/08/2026]
• Welcome to DustNClean. By accessing our website or booking our cleaning services, you agree to these Terms and Conditions. Please read them carefully.

1. Services and bookings
– DustNClean provides residential and commercial cleaning services across Dubai and the Northern Emirates. Service scope, pricing, and availability are confirmed at booking or via written quotation.
– Bookings are confirmed only through our official channels (website form, phone, email, or WhatsApp).
– You must be at least 18 years old or have parental/guardian consent to book services.

2- Pricing, payment, and invoices
– Prices are quoted in AED and may vary based on property size, condition, and service level.
– Unless otherwise agreed in writing, payment is due in full upon completion of service.
– Accepted payment methods: cash, card, bank transfer, or approved online payment links.
– We reserve the right to suspend or refuse future services for overdue or unpaid invoices.

3. Cancellations, rescheduling, and no‑shows
– Customers may cancel or reschedule free of chargeif notice is given at least 24 hours before the scheduled start time.
– Cancellations made 4–24 hours before the start time may incur a fee of up to 25% of the service charge to cover mobilization and scheduling costs.
– Cancellations made less than 4 hours before the start time, or where our team cannot access the property due to customer reasons, may incur a fee of up to 50% of the service charge. 

– If DustNClean cancels or materially changes the confirmed service, date, time, or price without your agreement, no cancellation fee applies and you may choose a new slot or a full refund for the unperformed service.

4. Customer responsibilities

To ensure safe and effective service, you agree to:

-Provide safe, unobstructed access to the property and any required gate codes/permissions.
– Secure pets, valuables, fragile items, and sensitive documents before our team arrives.
– Inform us of any hazards (e.g., broken glass, chemical spills, electrical issues) or restricted areas.
– Ensure utilities (water/electricity) are available unless otherwise agreed.

5. Service standards and limitations

– Our trained staff will perform services with reasonable care using quality equipment and eco‑friendly products where possible.

– Regular cleaning covers standard tasks (dusting, vacuuming, mopping, surface wiping, bathroom and kitchen cleaning). Deep cleaning includes additional tasks (e.g., inside appliances, grout scrubbing, wall washing) as specified in your booking.
– We are not liable for pre‑existing damage, normal wear and tear, manufacturer defects, or damage to items that were not properly secured or disclosed as fragile.
– Our total liability for any proven damages arising from our negligence is limited to the cost of the service providedfor that appointment, except where excluded by UAE consumer protection law.

6. Safety and right to refuse
– For the safety of our staff and clients, we may refuse or terminate service if hazardous conditions exist (e.g., unsafe structures, aggressive pets, biohazards) or if payment terms are not met.
– Pets should be secured during cleaning unless otherwise agreed in writing.

7. Limitation of liability and disclaimers
– Except for warranties that cannot be excluded under UAE law, services are provided on an “as available” basis. We do not guarantee that services will meet every specific expectation beyond the agreed scope.
– We are not responsible for indirect, incidental, or consequential losses (e.g., loss of data, loss of business), except as required by law.

 
8. Governing law and disputes
– These Terms are governed by the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the courts of Dubai, unless mandatory consumer law provides otherwise.

 
9. Changes to terms
– We may update these Terms from time to time. The latest version will be posted on our website with an updated “Effective date.” Continued use of our services constitutes acceptance of the updated Terms.

10. Contact us
For privacy questions or requests:
Email: [info@dustnclean.com]
Phone/WhatsApp: [+971 55 5455954]
Address: [Al Asayel Street, Business Bay Dubai, UAE]