Last updated: [21/08/2026]

This Privacy Policy explains how DustNClean (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you visit our website, contact us, or book our cleaning services in the UAE. It also describes your rights and how you can exercise them under applicable UAE data protection laws, including Federal Decree‑Law No. 45 of 2021 on the Protection of Personal Data.

1. Information we collect
We may collect and process the following categories of personal data:

Identity and contact data: name, phone number, email address, delivery/service address, Emirates ID (if required for invoicing or access).

Booking and service data: service type, property size, preferred date/time, special instructions, access codes or gate details provided for entry.

Payment data: card details or payment references processed via our payment gateway; we do not store full card numbers on our servers.

Communications: messages, call notes, complaints, feedback, and survey responses.

Technical data (website): IP address, browser type, device information, pages visited, and cookies/analytics identifiers.

2. How we use your information
We use your data to:

Provide, schedule, and manage cleaning services and bookings.

Communicate about appointments, confirmations, changes, and follow‑ups.

Process payments and issue invoices/receipts.

Improve our services, website, and customer experience.

Comply with legal, tax, and regulatory obligations in the UAE.

We do not sell your personal data. We may share data with trusted service providers (e.g., payment processors, IT hosting, SMS/WhatsApp providers) under strict confidentiality and only as needed to deliver our services.

3. Legal basis and retention

Where required by law, we process data based on: (a) performance of a contract with you; (b) your consent; (c) legitimate interests (e.g., service improvement, fraud prevention); or (d) legal compliance.

We retain personal data only as long as necessary for the purposes above or as required by UAE law (e.g., tax and commercial records). Analytics data collected automatically is typically retained for up to 24 months unless a longer period is required.

4. Cookies and tracking

Our website may use essential and analytics cookies to operate the site and understand usage. You can control cookie settings via your browser. Disabling certain cookies may affect site functionality.

5. Your rights

Subject to applicable law, you may request to:

Access, correct, or delete your personal data.

Restrict or object to certain processing.

Withdraw consent (where processing is consent‑based).

Obtain a copy of your data in a portable format.

Lodge a complaint with the relevant UAE data protection authority.

To exercise your rights, contact us at [privacy@dustnclean.ae] or [phone] with your booking reference or account details. We will respond within the timeframe required by law.

6. Data security

We implement administrative, technical, and physical safeguards (e.g., access controls, encryption in transit, secure storage) to protect your data against unauthorized access, loss, or misuse.

7. Changes to this policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The latest version will be posted on our website with an updated “Effective date.”

8. Contact us

For privacy questions or requests:
Email: [info@dustnclean.com]
Phone/WhatsApp: [+971 55 5455954]
Address: [Al Asayel Street, Business Bay Dubai, UAE]